Week 11

This lecture was based on negotiating skills. These skills are based on interpersonal skills,understanding the nature of the conflict,recognising outside forces,setting targets and objectives,designing strategies, and finally developing alternative outcomes. interpersonal skills are about listening to what people are saying,interpret their body language,controlling your own body language,communicating persuasively,and managing stress and pressure. I learnt that by acquiring these skills are vital within any negotiating situations. Understanding the nature of the conflict and analysing it also helps towards a positive outcome. Also setting targets and objectives helps before the negotiating begins, this helps to identify any issues which have little movement possible on your part and also clarifies any expectations from the negotiation.I learnt that agreements reached need to be respected by all parties or they are pointless, a good negotiation results in both sides being satisfied with the agreements reached and each thinking they have the best possible outcome. Everyone should have some good negotiating skills, within a group the team leader should have better negotiating skills, as they are the ones who control most tasks.If in a group i would expect the team leader to negoiate quite well, understanding the nature of conflicts and have certain strategies in place when needed.